WhatsApp assistant for clinics
Patients message on WhatsApp in the evening, at the weekend and between appointments. The assistant answers them straight away with your clinic’s information, collects the appointment request and passes it to you. You confirm the appointment.
A message after the clinic has closed
The clinic is closed and the team is at home. A patient writes about their pain and waits for an answer. The assistant wishes them well, asks whether there is any swelling to judge the urgency, and takes a suitable time, their name and phone number. The request is ready in front of your team when they start in the morning.
In front of your team in the morning: The patient’s name, phone number, complaint and preferred time, in a single request. A message that arrives at night does not go unanswered until morning.
Read the chat (English translation)
- Assistant22:06Hello, welcome to Sample Dental Clinic! How can I help you?
- Patient22:07Hello, my tooth hurts so much I can’t sleep
- Assistant22:07I’m so sorry, I hope the pain eases soon. Is there any swelling around the tooth?
- Patient22:07No swelling, but it’s throbbing
- Assistant22:07Throbbing pain can be really exhausting, I’m sorry. We’d like you to see our dentist as soon as possible, so could you tell us a day and time that suits you?
- Patient22:07Could it be 10 tomorrow morning?
- Assistant22:07I’ve noted your request for tomorrow at 10:00. To arrange the visit, may I have your name and a phone number we can reach you on?
- Patient22:07Ayşe Yılmaz, 0532 000 00 00
- Assistant22:08Thank you, Ms. Yılmaz. I have passed your appointment request for tomorrow at 10:00 to the clinic; they will get back to you shortly to confirm.
Appointment alert sent to the clinic
- Name: Ayşe Yılmaz
- Reason: toothache examination
- Time: tomorrow 10:00
- Phone: 0532 000 00 00
The assistant passes the request to the clinic’s WhatsApp number with this alert; the clinic confirms the appointment.
Try it yourself
With the demo code you can message the assistant of the fictional Sample Dental Clinic on WhatsApp. You are talking to the real assistant, not canned replies; ask what a patient would ask. The demo speaks Turkish.
- 01Press the button under the demo code; WhatsApp opens with the code already typed.
- 02Send the message. The assistant greets you in the clinic’s name.
- 03Ask about prices, opening hours, appointments or toothache; anything a patient would ask.
- 04Type “cikis” to end the demo.
The demo runs on the Intevola WhatsApp line. If you would like a demo built with your own clinic’s information, write to us.
What the assistant does
- Answers incoming messages day and night, within seconds.
- Talks about your address, opening hours and treatments using your clinic’s information.
- Takes the name, complaint and preferred time of a patient who wants an appointment and passes them to you.
- Addresses patients by name, in a polite and calm tone.
What it does not do
- It does not diagnose or recommend treatment.
- It does not quote prices unless you want it to; it says the fee is set after the examination.
- It does not make things up; it hands the question over to you.
- It does not confirm appointments on its own; the clinic has the final say.
What do unanswered after-hours messages cost you?
Enter your own numbers. The calculation uses only your figures; it is not our estimate or a promise.
The values in the boxes are examples.
The assistant replies to these messages at night too. You see how many it catches in the weekly reports during the 14-day trial.
See the 14-day trialTry it free for 14 days
See the assistant first with your own patients, on your own number. At the end of the 14 days you decide whether to continue, based on the weekly reports.
- 01
We collect the details
Opening hours, address, treatments, what to say when asked about prices and who receives the requests.
- 02
We prepare the assistant
We set the assistant up for your clinic and send you its sample answers for approval.
- 03
We switch it on for your number
Your patients do not save a new number; the assistant works on the WhatsApp line you already use.
- 04
We report every week
Incoming messages, those that arrived after hours, requests passed to you and questions handed over.
- No setup fee
- No commitment
- If you do not want it, we switch it off on day 14
Frequently asked questions
Does our current WhatsApp number change?
No. The assistant works on the number your clinic already uses; your patients do not save a new number. We connect it together with you at a convenient time.
What does it say when asked about prices?
By default it gives no figures. It explains that the treatment plan and fee are set after the examination and guides the patient towards an appointment. If there are price ranges you would like to share, it uses those.
What happens when it gets a question it cannot answer?
It does not make things up. It tells the patient the clinic will get back to them and passes the question to you. Answers you send us are added to the assistant’s knowledge, so the same question is not left unanswered next time.
What does it do in an emergency?
If the patient mentions symptoms such as swelling spreading across the face, fever, or difficulty swallowing or breathing, it directs them to call the clinic or, if the clinic is closed, to go to the nearest emergency department. It does not diagnose or recommend treatment.
What happens at the end of the 14 days?
You look at the reports and decide whether to continue. If you do not, we switch the assistant off and you have no obligation. The assistant starts at 6,000 TL a month (excl. VAT); we agree the details for your clinic in the first conversation.
Let us build a demo for your clinic.
We set up a demo with the information on your website and send you a code to try it on WhatsApp. It is free.